TurboStats ScoreKeeper Support and Version Updates
Palm OS Vista Support. Download the Vista Compatible Palm Desktop Software from Palm's Website. Click Here
Problems with sklineup in Vista: If you have problems importing or exporting games in Vista try setting the file c:\winstats\sklineup to run "as administrator". Do the same for skprint and sk2turbo. Use My Computer and right click the file and choose properties to do this.
Question: Does ScoreKeeper run on Pocket PC or Windows CE devices: Answer: Yes if you are using www.styletap.com software to emulate the Palm OS. It works however our tech support will not support any issues.
Question: Is ScoreKeeper available for other sports besides Baseball/Softball? Answer: YES, we have a Basketball Edition available. We hope to have other sports available in the future.
Question: When I try to start a new game, after I enter line-ups and push ok I get the following message "Fatal Alert Datat Mgr.c, line:9573, index out of range." I then have to reset the Palm Pilot. Each time I try it does the same thing. Answer: This problem is due to blank lines in the lineup of one of the teams who's lineup you are using in the new game. This issues will not occur in ScoreKeeper 6.0c or higher. To fix this in an earlier version of ScoreKeeper first reset the palm and delete the new game you were adding. Then go back to the previous games with the two team lineups you are trying to use for this new game. Check the lineup in the old game for blank lines at the bottom. Select and Delete the blank player lines. Then go back to the game screen and make the new game
Question: The stats for my players on the palm do not include all the games played. Answer: ScoreKeeper looks for matching lineup names and then matching player numbers (not names) to total stats for. Go back into the other games on the palm and edit your line name to match. If you don't want to include some games in the stats then edit the lineup names to make them different. Note: If the lineup names are different, you can still import them into TurboStats. Just use the Select Team pull down on the Import Form to choose the other lineup name.
Question: The Scoresheet prints strange characters and is off the page. Answer: If one of the teams used 5 or 6 or more pitchers in a game it changes the printout from landscape to portrait and may cut off the last couple of innings. Try setting your printer driver to 75% reduction to fit it on the page.
Question: Is it possible to email the Scorebook pages from ScoreKeeper (Print Scorecard) Answer: Yes, but not directly with our software alone. You need an PDF Creator program to give you a virtual print driver you can print to using Start>Programs>TurboStats>ScoreKeeper Print Scorecard. Try Adobe Acrobat or DeskPDF from download.com Click here to visit the download site. Note: TurboStats is not responsible for performance or reliability of any shareware products.
Question: How do I
email a box score of a Scorekeeper game? Answer: Hotsync
and open TurboStats on the PC (or TurboScout). Open your team and click on
the GAMES button. Click on the PDA icon to import the game. Select
the game in the list of ScoreKeeper games, click [ Box Score]. Next, click
on the HTML button. then click preview. In Explorer use
> File>Send>Page by-Email option.
Question: My team was the home team, we won, and it went 7 innings (we didn't bat in the 7th, but we played the field). The players that played the whole game on my team show 6 (fielding tab) and I would have thought it should be 7 (subs seem to track the same when you add the two together = 6). The players on the other team (Visitors) only show 4 and I would have thought it should be 6 (didn't field in the 7th because We/Home team was winning). I printed the game summary and the score sheets and they all look fine? Can you tell me why this is? Answer: After you end the game you need to either press Menu > END GAME or make sure you advanced till you get the DUE UP box to appears. This credits the fielders with an inning played at that position. If you don't advanced to DUE UP the stats will be tracked but not the correct number of innings played. To fix this you can make the change in TurboStats after you import the game or go back on the Palm and open that game to advance to the DUE UP box. Then rehotsync and reimport the game.
Question: I used Edit and my Play by Play report does not print correctly. Answer: This is a limitation of using the edit feature. Certain edit operations actually destroy information needed by the Play by Play feature. Simple edit operations such as changing and error to a hit are safe, but significant edit operations such as changing an out to a hit will cause this problem. Also note that using Undo is safe and does not cause this problem. Therefore if you notice a mistake while scoring and have the opportunity to Undo the mistake right after it occurs, you are much better off doing that rather than going back later and editing the atbat latter.
Question: What is the proper way to score a 6-4-3 double play? Answer: When a batter hits into a double play, record the batter as a DP and fielding for the batter as 6-4-3. Then for the runner on first, record it as 6-4 force out. Yes, the outs may be out of order, but ScoreKeeper will insure that all stats are correct.
Question: Winning Pitcher looks wrong after the data is imported into TurboStats - Answer: ScoreKeeper 6.0 works off the 5 inning rule for starters. If you don't play 9 innings you can edit the W/L/S information easily in TurboStats after you import the game. ScoreKeeper 7.0 uses a % formular of overall innings to determine W/L/S. Again you can edit anything after you import the stats.
Question: How do I advance a runner or runners without one E being counted 2 or 3 times. Answer: Enter the error once, then use the "Advance" button and select "Existing Error" from the pop-up list. This will allow you to advance runners on a previously recorded error.
Question: I have HotSync'ed my game but cannot find it in the list of new games on the PC. Answer: In TurboStats Game Form press the PDA icon and then press the RESET button. The new games should appear. ( this issue occurs when you name a game the same as a game you previously scored in the past). For additional HotSync issues click here
Question: I have deleted games from my Palm and I now want to reload them back to the Palm to view the stats. How do I reload a game. Answer: Use Start > Search and choose Files or Folders. Search for *.pdb. You will find your game files. Double click to load the Palm Install Tool to reload them back to your Palm.
If you need assistance with your Palm handheld computer, please contact your handheld computer manufacturer:
|
Palm: Phone: 847-262-7256 Website: http://www.palm.com |
handspring: Phone: 716-871-6448 Website: http://www.handspring.com |
Sony: Phone: 1-877-760-7669 Website: http://www.sony.com |
| ScoreKeeper
7.0 Issues
To download the ScoreKeeper 7.1 update Click
Here v7.1b Fixed a problem with Reverse Double Play or
Line Drive Double play in the first half of the first inning only.
(0 unkown appears for the leadoff batter). Fixed a problem with On>
Dropped Third Strike with 2 outs did not display the Pass ball, Wild Pitch
or Error selection. v7.1a
Attention 6.0 users! Do not download this update unless you want to purchase the 7.1 upgrade. This upgrade will replace 6.0 on your palm and requires a password to activate. You will not be able to enter complete games until you get your codes.) Note: As of 4/23/03 the update patch allows printing play by play reports for games that gave error messages even though they were scored with version 6.0. Not designed for printing play by play of version 5.0 game files. v 6.0c v 6.0b v 6.0a "You guys hit a grand-slam with the Edit Button. I have been using ScoreKeeper since it was first put out and now with Edit it is simply amazing. Thank You very much and keep bringing us more great products" - Quote from an existing user 5.1 fixes Click Here to Download the
Update to 5.1a
5.1a contains the new "EDIT" feature. EDIT an awesome edition to the program however This feature has not been thoroughly tested and is to be used at the users own risk. We suggest you use UNDO whenever possible and when you must use EDIT take note as to what you are editing and check the statistics after they are imported into TurboStats. Please email feedback if you find any errors with edit. 5.1a fixes datamanager error if you left a blank line in your lineup. Also fixes some printing issues with the scorebook page printing Also in the 5.1 version is fixes for: -fixed runner put on base by tie
breaker, incorrectly getting an AB Please Note: You can now change the Uniform Numbers after the game has started. If you have other games on the Palm using the same roster with the old uniform number, the stats won't appear when you select [x] All Games. You must go back to those games and edit the uniform number there as well. Minor Problems Hotsyncing with ScoreKeeper Palm OS Vista Support. Download the Vista Compatible Palm Desktop Software from Palm's Website. Click Here Data from ScoreKeeper does not automatically appear in TurboStats. Follow these steps to import ScoreKeeper game data to the PC. (You must own a copy of TurboStats Complete or Pro Edition to import.) Step 1. Create or Open a team file in TurboStats. You have to create a team file in TurboStats first with a matching player roster as in ScoreKeeper. From the main screen in TurboStats choose [Open an Existing Team] or Create a New Team.
other hotsync issues... Scoring with Scorekeeper is very fast and straight forward. Most questions are related to Hotsyncing and are listed below. For tips on Scoring with ScoreKeeper Click Here Hot Syncing Errors: The first step in importing data from ScoreKeeper to TurboStats is to HotSync your PDA. Connect your PDA to the USB cable connected to your computer and push the HotSync button. A screen should pop up on your computer showing the HotSync process. If this does not happen visit the Palm HotSync Site. Please do not call our Tech Support line to fix this issue. The Palm company can help you with this step.
The default settings in the HotSync Manager (software provided by Palm Inc.) will allow all game files to be downloaded from your Palm Pilot. However, if you make any setting changes you can overwrite games you scored on your palm pilot by mistake. The Hotsync manager is the small icon on your computer screen that looks like a red and blue arrow facing eachother. If you click on it a menu will popup. If you select "Custom" you will see the last setting "SYSTEM" or "BACKUP". All ScoreKeeper game files are controlled by the System setting. It must say Handheld overwrites Desktop. This way if the same game file exists on your PC and your Palm, the one on the Palm will overwrite the one on the PC. Any new games on the Palm will also be downloaded to your PC. If you make a change to this setting Hotsync your PDA again.
If your new games do not appear in the list, try the following steps in the order listed.
When I try to HotSync it gives me an error message like this one. When I try to
Import a game it brings in a few players and then give the error
"Check the game notes" Importing
a game brings up the other team's roster when we are the visiting
team:
How to delete a game in TurboStats you imported by mistake: If you imported an incorrect game then delete all players out of the batting order for the game in TurboStats and use Game> Delete Game menu to remove it. You can only delete the last game in the TurboStats game list. HotSync Error Message (version 3.0 only): During the HotSync process you get a fatal error message from sk2turbo.exe
Error in Import Message: If your game appears in the list and you select the game to import then get an Error in Import message do the following: In ScoreKeeper on the Palm Pilot select the game in the game list. Press Details and then Notes. If you see a box character in the note then that was your problem. Choose Delete Note, ReHotSync and the game will now import fine. We think this box character occurs when you export a game with the same filename twice. If you want to make changes to a game you exported but did not score yet. Delete the game from the palm pilot first. Then HotSync it over again. Problems Hotsyncing with version 10.0 TurboStats Problem: When I try to import a game with version 10.0 it keeps prompting me for the player's names. I see the players name in the list of players and can select it, but why doesn't it work automatically? Answer: If you have upgraded your TurboStats from an older version and can see uniform numbers in front of the player's names then you have a problems with your defaults.inf file. Close TurboStats completely first. Then in the c:/winstats directory edit the file defaults.inf in Notepad (just double click on it and notepad should load). The 17th line down should be either a -1 or 0. If it's blank then type in a 0 (zero) and press save. Now the game should import automatically and there should be no uniform number shown in the import screen. Check to see if there is a new update for TurboStats you should download. see update You create a new lineup in TurboStats, then press HotSync and your game does not appear in the ScoreKeeper game list
Problem: I Can't change uniform number after I start scoring a game.
Delete all the games off your ScoreKeeper game list. Then press RESET in the Games> Import from Scorekeeper screen to start the new season. You can also run the program in your c:\winstats\pilot directory called skBackup.exe (available with ScoreKeeper 4.0 or higher) click here if you don't have it. Run this program to move your sk_?? game files from your c:\palm\your_user_id\backup directory into an archive directory. c:\palm\your_user_id\archive. It is important to do this each year so you don't accidentally use the same game file name as last season if you play the same opponent again this season. On the new Palm Pilots this is done automatically if you delete the games off your Palm ScoreKeeper screen. We recommend that you put the year in your scorekeeper game files names just in case. Printing Scoresheets in version 5.0 Fixes were made to the Scorebook page print program to fix errors with batting around and orders with players that have unchecked [x] Bats boxes in the middle of the lineup. It also fixes other issues listed below. ScoreSheet Printing Limitations:
Question: The Pitching summary doesn't fit on the page. Answer: Depending on how many players batting the summary might not fit on the page. There is no fix for this except for using legal size paper and changing the paper size in the printer setup. Printing Scoresheets in version 4.0 Question: How do I get the balls and strike to print on my score
sheet? I do not Question: How do I print a ScoreSheet? Answer: Click here Question: I can't get the scoresheets to print. I did not accept the default path during installation and instead put Scorekeeper in the Programs Files directory. Answer: (TurboStats 9 or earlier) Edit the path in the game form (click on the notepad icon) to be Program Files instead of Progra~1. Then save the game and then try to print the scoresheet. |
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