TurboStats ScoreKeeper Support and Version Updates

Score Keeping Issues

Interfacing with TurboStats

HotSync Issues

Linked to Missing Export  (after install on Win98)

What's new in 5.0

Import Game Form Does Not Appear

Version 6.0 Updates

New Game Not in Import List
Version 7.0 Updates Stats Import Wrong ?
How to Start a New Season Export Lineup to Scorekeeper
Supported Handhelds Scoresheet Printing
How to End a Game Palm, Sony and Handspring Support

How Innings Played are Tracked

How to Email a Scorebook Page
How to Email a Box Score Imports a few players and then stops with "Error Message"
Importing game brings up the wrong team  

Palm OS Vista Support.   Download the Vista Compatible Palm Desktop Software from Palm's Website.   Click Here

Problems with sklineup in Vista: If you have problems importing or exporting games in Vista try setting the file c:\winstats\sklineup to run "as administrator".  Do the same for skprint and sk2turbo.  Use My Computer and right click the file and choose properties to do this.

Question:  Does ScoreKeeper run on Pocket PC or Windows CE devices:  Answer: Yes if you are using www.styletap.com software to emulate the Palm OS.  It works however our tech support will not support any issues.

Question: Is ScoreKeeper available for other sports besides Baseball/Softball? Answer: YES, we have a Basketball Edition available. We hope to have other sports available in the future.

Question: When I try to start a new game, after I enter line-ups and push ok I get the following message "Fatal Alert Datat Mgr.c, line:9573, index out of range." I then have to reset the Palm Pilot. Each time I try it does the same thing. Answer: This problem is due to blank lines in the lineup of one of the teams who's lineup you are using in the new game. This issues will not occur in ScoreKeeper 6.0c or higher.  To fix this in an earlier version of ScoreKeeper first reset the palm and delete the new game you were adding.  Then go back to the previous games with the two team lineups you are trying to use for this new game.  Check the lineup in the old game for blank lines at the bottom.  Select and Delete the blank player lines.  Then go back to the game screen and make the new game

Question: The stats for my players on the palm do not include all the games played. Answer: ScoreKeeper looks for matching lineup names and then matching player numbers (not names) to total stats for.  Go back into the other games on the palm and edit your line name to match.  If you don't want to include some games in the stats then edit the lineup names to make them different.  Note:  If the lineup names are different, you can still import them into TurboStats.  Just use the Select Team pull down on the Import Form to choose the other lineup name.

Question: The Scoresheet prints strange characters and is off the page.  Answer: If one of the teams used 5 or 6 or more pitchers in a game it changes the printout from landscape to portrait and may cut off the last couple of innings. Try setting your printer driver to 75% reduction to fit it on the page.

Question: Is it possible to email the Scorebook pages from ScoreKeeper (Print Scorecard)  Answer: Yes, but not directly with our software alone.  You need an PDF Creator program to give you a virtual print driver you can print to using Start>Programs>TurboStats>ScoreKeeper Print Scorecard.  Try Adobe Acrobat or DeskPDF from download.com  Click here to visit the download site.  Note: TurboStats is not responsible for performance or reliability of any shareware products.

Question: How do I email a box score of a Scorekeeper game? Answer: Hotsync and open TurboStats on the PC (or TurboScout).  Open your team and click on the GAMES button.  Click on the PDA icon to import the game.  Select the game in the list of ScoreKeeper games, click [ Box Score].  Next, click on the HTML button.  then click preview.  In  Explorer use
> File>Send>Page by-Email option.

Question: My team was the home team, we won, and it went 7 innings (we didn't bat in the 7th, but we played the field).  The players that played the whole game on my team show 6 (fielding tab) and I would have thought it should be 7  (subs seem to track the same when you add the two together = 6).  The players on the other team (Visitors) only show 4 and I would have thought it should be 6 (didn't field in the 7th because We/Home team was winning).  I printed the game summary and the score sheets and they all look fine?  Can you tell me why this is? Answer: After you end the game you need to either press Menu > END GAME or make sure you advanced till you get the DUE UP box to appears.  This credits the fielders with an inning played at that position.  If you don't advanced to DUE UP the stats will be tracked but not the correct number of innings played.  To fix this you can make the change in TurboStats after you import the game or go back on the Palm and open that game to advance to the DUE UP box.  Then rehotsync and reimport the game.

Question: I used Edit and my Play by Play report does not print correctly. Answer: This is a limitation of using the edit feature.  Certain edit operations actually destroy information needed by the Play by Play feature. Simple edit operations such as changing and error to a hit are safe, but significant edit operations such as changing an out to a hit will cause this problem.  Also note that using Undo is safe and does not cause this problem.  Therefore if you notice a mistake while scoring and have the opportunity to Undo the mistake right after it occurs, you are much better off doing that rather than going back later and editing the atbat latter.

Question: What is the proper way to score a 6-4-3 double play? Answer: When a batter hits into a double play, record the batter as a DP and fielding for the batter as 6-4-3.  Then for the runner on first, record it as 6-4 force out.  Yes, the outs may be out of order, but ScoreKeeper will insure that all stats are correct.  

Question: Winning Pitcher looks wrong after the data is imported into TurboStats - Answer: ScoreKeeper 6.0 works off the 5 inning rule for starters.  If you don't play 9 innings you can edit the W/L/S information easily in TurboStats after you import the game.  ScoreKeeper 7.0 uses a % formular of overall innings to determine W/L/S.  Again you can edit anything after you import the stats.

Question: How do I advance a runner or runners without one E being counted 2 or 3 times. Answer: Enter the error once, then use the "Advance" button and select "Existing Error" from the pop-up list.  This will allow you to advance runners on a previously recorded error.

Question: I have HotSync'ed my game but cannot find it in the list of new games on the PC.  Answer:  In TurboStats Game Form press the PDA icon and then press the RESET button.  The new games should appear.  ( this issue occurs when you name a game the same as a game you previously scored in the past).  For additional HotSync issues click here

Question: I have deleted games from my Palm and I now want to reload them back to the Palm to view the stats.  How do I reload a game.  Answer:  Use Start > Search and choose Files or Folders.  Search for *.pdb.  You will find your game files.  Double click to load the Palm Install Tool to reload them back to your Palm.  

If you need assistance with your Palm handheld computer, please contact your handheld computer manufacturer:

Palm: Phone: 847-262-7256
Website: http://www.palm.com
handspring: Phone: 716-871-6448
Website: http://www.handspring.com
Sony: Phone: 1-877-760-7669
Website: http://www.sony.com
ScoreKeeper 7.0 Issues

To download the ScoreKeeper 7.1 update  Click Here  
Note:
Current 7.0 users can download this update for free and it will work with your existing passwords.

v7.1b

Fixed a problem with Reverse Double Play or Line Drive Double play in the first half of the first inning only.  (0 unkown appears for the leadoff batter). Fixed a problem with On> Dropped Third Strike with 2 outs did not display the Pass ball, Wild Pitch or Error selection.

v7.1a
Fixed the bug where you couldn't beam lineups because said it was trial version. Fixed a problem with error on foul button where it was partially blocked by the batter name. Improved tracking the order of the outs for double plays.  Added ordering for double & triple plays. Fixed crash on undo of dropped 3rd strike. Allow editing of earned runs for atbats where the hitter got on base by an error. Added columns for Pitches, Balls, and Strikes, for pitching stats in scorebook page print out. Fixed discrepancies between earned runs on the device and the desktop apps (sk2turbo and skprint). Updated the lineup creator screen to make selecting the Palm User more visible if there are more than one palm users on the PC.  

Attention 6.0 users!  Do not download this update unless you want to purchase the 7.1 upgrade.  This upgrade will replace 6.0 on your palm and requires a password to activate.  You will not be able to enter complete games until you get your codes.)

ScoreKeeper 6.0 Issues

Note:  As of 4/23/03 the update patch allows printing play by play reports for games that gave error messages even though they were scored with version 6.0.  Not designed for printing play by play of version 5.0 game files.

v 6.0c
Fixes an issue with pitching stats being moved from a starting pitcher to a new pitcher if the new pitcher was added to the lineup right before the pitching change and the pitcher that was replaced was the last player in the lineup.

v 6.0b
It fixes the dropped fielding nomenclature for Fielded out and dropped spray line if the last out of the inning was a fielded out.  Also fixes an issue when entering a duplicate uniform number in Enter Lineups as Players Bat mode that could cause it to get confused about the lineup order.  Fixed a bug related to beaming lineups that had blank lines.  Also fixed printing a Play by Play html report you will get an error message saying "ver 6.0 is required", even if the game was scored in version 6.0.  This happened to games that were originally created by exporting them from TurboStats in the Lineup Screen.  Even though the game was scored in version 6.0.  

v 6.0a
Fixed the index out of range fatal error caused by copying lineups that contain blank lines.
Fixed the problem with the game date not set correctly for games exported from TurboStats. This was not actually a bug.  It turns out that this was never implemented.

Click Here to request the ScoreKeeper 6.0 Palm upgrade 
 
(your ScoreKeeper 6.0 password will be required to run the upgrade )

ScoreKeeper 5.0 Issues

"You guys hit a grand-slam with the Edit Button.  I have been using ScoreKeeper since it was first put out and now with Edit it is simply amazing. Thank You very much and keep bringing us more great products"  - Quote from an existing user

5.1 fixes 

Click Here to Download the Update to 5.1a 
3 step process:  

  1. Download License checker and run checker
  2. Download patch program and run patch
  3. Install ScoreKeeper.prc on your Palm

5.1a contains the new "EDIT" feature.  EDIT an awesome edition to the program however This feature has not been thoroughly tested and is to be used at the users own risk.  We suggest you use UNDO whenever possible and when you must use EDIT take note as to what you are editing and check the statistics after they are imported into TurboStats.  Please email feedback if you find any errors with edit.  

5.1a fixes datamanager error if you left a blank line in your lineup.  Also fixes some printing issues with the scorebook page printing

Also in the 5.1 version is fixes for:

-fixed runner put on base by tie breaker, incorrectly getting an AB
- fixed run scored by pinch runner was incorrectly credited to batter
- fixed crash when undo after out dropped 3rd
- fixed crash when advance runners on out dropped 3rd
- Added case insensitive file name compare to the new game dialog to prevent having two games with the same name

Please Note:  You can now change the Uniform Numbers after the game has started.  If you have other games on the Palm using the same roster with the old uniform number, the stats won't appear when you select [x] All Games.  You must go back to those games and edit the uniform number there as well.


Minor Problems Hotsyncing with ScoreKeeper

Palm OS Vista Support.   Download the Vista Compatible Palm Desktop Software from Palm's Website.   Click Here

Data from ScoreKeeper does not automatically appear in TurboStats.  Follow these steps to import ScoreKeeper game data to the PC. (You must own a copy of TurboStats Complete or Pro Edition to import.)

Step 1. Create or Open a team file in TurboStats. You have to create a team file in TurboStats first with a matching player roster as in ScoreKeeper.  From the main screen in TurboStats choose [Open an Existing Team] or Create a New Team.  

Press the Palm Icon in the Game Form to display this form. 
(or use Games>Import from ScoreKeeper.  If this form does not appear download TurboStats 11.0F)


Make sure you pick YOUR TEAM name from the "SELECT TEAM" box.  This is the team name as you spelled it in ScoreKeeper under the Lineup Name.  You may have more than one choice.

IF YOU HAVE ANY HOTSYNCING ISSUES TRY PRESSING THE RESET BUTTON 
(under Show Games) 

That usually solves any problems

other hotsync issues...

Scoring with Scorekeeper is very fast and straight forward.  Most questions are related to Hotsyncing and are listed below.  For tips on Scoring with ScoreKeeper Click Here

Hot Syncing Errors:

STEP 1: HotSync your PDA with your computer

The first step in importing data from ScoreKeeper to TurboStats is to HotSync your PDA.  Connect your PDA to the USB cable connected to your computer and push the HotSync button.  A screen should pop up on your computer showing the HotSync process.  If this does not happen visit the Palm HotSync SitePlease do not call our Tech Support line to fix this issue. The Palm company can help you with this step.


STEP 2: Verify HotSync Manager Settings:

The default settings in the HotSync Manager (software provided by Palm Inc.) will allow all game files to be downloaded from your Palm Pilot.  However, if you make any setting changes you can overwrite games you scored on your palm pilot by mistake.  The Hotsync manager is the small icon on your computer screen that looks like a red and blue arrow facing eachother.   If you click on it a menu will popup.  If you select "Custom" you will see the last setting "SYSTEM" or "BACKUP".  All ScoreKeeper game files are controlled by the System setting.  It must say Handheld overwrites Desktop.  This way if the same game file exists on your PC and your Palm, the one on the Palm will overwrite the one on the PC.  Any new games on the Palm will also be downloaded to your PC.  If you make a change to this setting Hotsync your PDA again.


After you HotSync select Games> import from ScoreKeeper from the menu in the TurboStats Game Form.   The following form appears:

Import Game Form Does Not Appear

Question: When I choose games> Import from ScoreKeeper I get a message that says "can't find sk2turbo.exe".  "ScoreKeeper is not installed" and the import form never appears. Solution: Exit out of TurboStats and delete the file c:\winstats\import.inf. Then start TurboStats again and it will reset the import.inf file.

If you have version 11.0f you need to upgrade to 11.0G or higher.

list.gif (8406 bytes)

 

New Game Not In List Problem:

If your new games do not appear in the list, try the following steps in the order listed.

  1. Make sure your team name appears in the Select Team box.  Use the pulldown if it doesn't.  The name listed to the right is the current TurboStats team name
  2. Check for a duplicate entry of your team name in the Select Team pulldown list box.  You may have typed the team name slightly different in the last game you scored
  3. Did you play this team already?  If you created a game file name that was the same name you used the last time you played this team or another team( which is likely if you exported both games from TurboStats since it makes the game file name by default ) then the system thinks its an updated game and not a new one.  Click on Imported Games and then highlight the first game you played this team again.  Press the Print Scoresheet button.  Look at the scoresheet to see if this is the new game. If so then import it.  You won't be able to print the scoresheet from the first game anymore because you overwrote it.
  4. Go to the c:\winstats\pilot directory and double click to run the file sk2turbo.exe.  Now see if the games are in the list
  5. Click your HotSync icon in the lower right corner of the screen.  Choose "Custom" from the menu.  Make sure the System option says "Handheld overwrites Desktop"
  6. Still no game? Look all the ScoreKeeper game files on your PC by first moving to the c:\Palm or c:\Pilot folder.  Look for your pilot user's subdirectory.  (usually your initials) Then go to the "backup" directory.  Check for game files beginning with sk_.  If you have any that say sk_something(copy2) then delete those games or move them to a different directory.  Start ScoreKeeper on the Palm Pilot and delete any sample games you don't want.  Then HotSync the Pilot.  Go back to TurboStats Game Form and choose Import from ScoreKeeper.  When the form comes up press the RESET button and see if the game appears.  You can set the import status of games you already imported by first highlighting the game and then pressing the Change Status button.
  7. Still no game?  Then move all the sk_ files into a new directory or if all your games are still on the Palm Pilot then delete all the sk_ files.  Then go to c:\winstats\pilot\output directory and delete all the files there.  Then HotSync again
  8. If you still don't see any games then uninstall, reboot and reinstall ScoreKeeper.   Then HotSync and try again.
  9. It will not hot sync a game correctly if you use a "/"  for the date in the game file name.  For example, if you played the Cubs and named the game Cubs G2 6/1.  It won't hotsync correctly.  Edit the game name in the c:/palm/username/backup directory (if you can find it). and then double click the game to load it back to the palm pilot.  This may or may not work all the time.  It depends on the filename.
  10. NEW! It is possible for a user to created two games in ScoreKeeper with the same name. If one game file is UPPERCASE and the other LOWERCASE or if the case of any letter is different. We suggest you only capitalize the first letter of the game files to prevent this situation. You can score both games but you will have an error when you hotsync because the PC cannot interpret both games as separate files. The way to fix this is to delete or move the game on the PC in the c:\palm\yourusername\backup directory after you import the date into TurboStats.  Then delete that game on the Palm.  When you hotsync the second game will come over and be listed under the <*> Imported Game option as the first game (date).  You can import it from that menu.  Note: you cannot rename the file on the PC and expect it to hotsync back to the Palm with a new name.  It will still retain the original name use when you created it in ScoreKeeper regardless of the name you edit on the PC.
  11. Still no games? call tech support.

When I try to HotSync it gives me an error message like this one.
-- Possible database overwrite problem. Backing up database with Creator ID 0x536b3031 to file C:\Palm\PasketE\Backup\sk_Granger_2.PDB. The file contained database with Creator ID 0x534b5453 data. OK System with 1 message(s).  Solution:  You created two game files with the same name but one is upper case.  Delete the game that hotsync's over from your Palm after you imported it into TurboStats.  Then find the game file on your PC and move it to another directory.  Then hotsync and the second game will come over.  Choose All Games when importing into TurboStats and select the previous game.  This time the data will be for the second game.  Make sure you use unique game file names in the future.

When I try to Import a game it brings in a few players and then give the error "Check the game notes"
Solution:  You created a player with only 3 characters in the name.  This can cause this error.  Add more characters to the players name in TurboStats on the PC in the Team Form.  You can also add these extra characters in ScoreKeeper on the lineup and rehotsync the games.

Importing a game brings up the other team's roster when we are the visiting team: 
When selecting games to import make sure you are selecting YOUR TEAM name at the top of the TurboStats import screen.  You should see a list of games vs your opponents.  If you do this correctly and when you try to import the game you get the message "OK to import game against yourself".  then try the following:

1. check the game notes on the Palm.  Click the game and tap details then note.  Make sure there are no <enter> line space in the note.  It must be continuous text.

2. Check that there are no spaces before the team name in the lineup screen on the Palm.  Sometimes they are hard to see.  If you find a space, remove it for each game and rehotsync.

3. Make sure there are no ' " or / symbols in the player names, team names or game file names.

How to delete a game in TurboStats you imported by mistake:  If you imported an incorrect game then delete all players out of the batting order for the game in TurboStats and use Game> Delete Game menu to remove it. You can only delete the last game in the TurboStats game list.

HotSync Error Message (version 3.0 only)During the HotSync process you get a fatal error message from sk2turbo.exe

Cause:  Do not change a player's uniform number after you start scoring a game.  Make all uniform numbers changes before the game begins.  It's ok to add players to the lineup after the game begins.  If you change a uniform number during the game you will get this error.

Solution:

  • Clean out all files in the winstats\pilot\output directory
  • Check to see if you changed the uniform number of a pitcher.  Version 4.0 supports this but 3.0 does not.  To fix the problem yourself you can open the game on the pilot and move to the first inning (press GoTo).  Scroll thru the batters using the right arrow.  You will see a pitcher called Unknown Player #??.  Move to the current batter and edit the team lineup to add a temporary player with that same uniform number #??.  Now you can HotSync again.

Error in Import Message:  If your game appears in the list and you select the game to import then get an Error in Import message do the following:  In ScoreKeeper on the Palm Pilot select the game in the game list.  Press Details and then Notes.  If you see a box character in the note then that was your problem.   Choose Delete Note, ReHotSync and the game will now import fine.  We think this box character occurs when you export a game with the same filename twice.  If you want to make changes to a game you exported but did not score yet.  Delete the game from the palm pilot first.  Then HotSync it over again.

Export Lineup Problem:  

Problems Hotsyncing with version 10.0 TurboStats 
Exporting lineup does not bring up the correct team roster.  Solution:  If you have TurboStats 10.0a use the File>Rename Team command and eliminate all spaces in the team file name or replace the space with a _ character.  Then use the Export command again.  Look for the 10.0b update to be posted.  Example My Team.tm change to My_Team.tm

Problem:  When I try to import a game with version 10.0 it keeps prompting me for the player's names.  I see the players name in the list of players and can select it, but why doesn't it work automatically?  Answer:  If you have upgraded your TurboStats from an older version and can see uniform numbers in front of the player's names then you have a problems with your defaults.inf file.  Close TurboStats completely first.  Then in the c:/winstats directory edit the file defaults.inf in Notepad (just double click on it and notepad should load).  The 17th line down should be either a -1 or 0.  If it's blank then type in a 0 (zero) and press save.  Now the game should import automatically and there should be no uniform number shown in the import screen.  Check to see if there is a new update for TurboStats you should download. see update

You create a new lineup in TurboStats, then press HotSync and your game does not appear in the ScoreKeeper game list

Solution A:  Start your Palm Install Tool using Start> Programs>Palm Desktop>Palm Install Tool.  Check to see what the default user name is.  If you have more than one user that's your problem.  Delete the other users in the Palm Desktop under Tools> Users

Solution B:  If you only have one user on your Palm Desktop and still do not see the new game in the game list you probably are creating a ScoreKeeper game with the same filename as an existing game in the list.  When you use the TurboStats Lineup Creator to make your game and hit the export button, a default file name will be created using the opponents name.  If you played this opponent already then you will create a duplicate game if you accept the default that will replace the game on the pilot.  Just make a change to the game datafile name to solve the problem.  Note: you could lose game data if you did not import the game and you make a new game with the same filename.

Problem:  I Can't change uniform number after I start scoring a game.

Solution: This was only a limitation in version 3.0C.  Request an upgrade to fix this.  We still recommend that you don't change uniform number for players who already have stats.

How Do I Start a New Season?

Delete all the games off your ScoreKeeper game list.  Then press RESET in the Games> Import from Scorekeeper screen to start the new season.  You can also run the program in your c:\winstats\pilot directory  called skBackup.exe (available with ScoreKeeper 4.0 or higher) click here if you don't have it.  Run this program to move your sk_?? game files from your c:\palm\your_user_id\backup directory into an archive directory.  c:\palm\your_user_id\archive.   It is important to do this each year so you don't accidentally use the same game file name as last season if you play the same opponent again this season.  On the new Palm Pilots this is done automatically if you delete the games off your Palm ScoreKeeper screen.  We recommend that you put the year in your scorekeeper game files names just in case.

Printing Scoresheets in version 5.0

Fixes were made to the Scorebook page print program to fix errors with batting around and orders with players that have unchecked [x] Bats boxes in the middle of the lineup.  It also fixes other issues listed below.

ScoreSheet Printing Limitations:

  • There is only room for 3 players in each spot in the lineup.  If more than 2 players were substituted in to the same spot in the lineup, only the first two will be show
  • Only the first 10 pitchers pitched for each team will be shown
  • If 9 or less players batted in the lineup (i.e. 9 rows), the maximum number of columns (each inning is 1 col, unless batted around then 2 cols) that can be printed is 22
  • If 10 or more players batted in the lineup or more than 5 pitchers pitched, the maximum number of columns that can be printed is 14.
  • User can not specify portrait or landscape.  It will be automatically determined by the following criteria
  • If the number of players batting is >=10 or the number of Pitchers is >= 6 then print portrait.  Else print landscape

Question:  The Pitching summary doesn't fit on the page.  Answer: Depending on how many players batting the summary might not fit on the page.  There is no fix for this except for using legal size paper and changing the paper size in the printer setup.

Printing Scoresheets in version 4.0

Question:  How do I get the balls and strike to print on my score sheet? I do not
use the Ks on my palm so it should work. What am I doing wrong.  Answer: There has been some reported problems with the balls and strikes not appearing on some printers.  The solutions has been with the printer driver.  Postscript printers tend to drop the ball and strikes.  Please download and install the most recient version of your printer driver and the problem should go away.  If you printer has non postscript drivers try those.  This has been fixed with ScoreKeeper version 5.0.

Question:  How do I print a ScoreSheet?  Answer: Click here

Question:  I can't get the scoresheets to print.  I did not accept the default path during installation and instead put Scorekeeper in the Programs Files directory.  Answer: (TurboStats 9 or earlier) Edit the path in the game form (click on the notepad icon) to be Program Files instead of Progra~1.  Then save the game and then try to print the scoresheet.

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